Frequently Asked Questions (FAQ)

Welcome to ICANDY Beauty! Here are answers to the most common questions about our perfumes, orders, delivery and returns.

Orders & Payments

Q: What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay, plus Tabby (4 interest-free payments) and cash on delivery. All prices are in AED and include VAT.

Q: Do you offer cash on delivery (COD)?
Yes. Choose "Cash on Delivery (COD)" at checkout. COD is free (no COD fee).

Q: Can I pay in instalments?
Yes. Choose "Pay later with Tabby" at checkout to split your order into 4 interest-free payments. For example, a AED 110 perfume is 4 payments of AED 27.50.

Q: Can I change or cancel my order?
Yes, before it is dispatched. Email info@icandybeauty.ae or WhatsApp +971 56 473 4427 with your order number as soon as possible. Once your order is with the courier, you can refuse the delivery or return it under our Refund Policy.

Shipping & Delivery

Q: Where do you deliver?
Across all seven emirates of the UAE only. We do not ship outside the UAE.

Q: How much is delivery?
Delivery is free on all UAE orders (no minimum). Cash on delivery is also free.

Q: How long does delivery take?
Orders are typically delivered within 2 business days across the UAE. See our Shipping Policy.

Q: How can I track my order?
When your order ships, you will receive a tracking link by email and/or SMS.

Products & Fragrances

Q: Are ICANDY perfumes made in Dubai?
Yes, all ICANDY fragrances are crafted in Dubai, UAE.

Q: What sizes are available?
Our Eau de Parfum fragrances come in 100ml bottles. Check each product page for details.

Q: What concentration are your perfumes?
All ICANDY fragrances are Eau de Parfum (EDP).

Q: Are your products suitable for sensitive skin?
If you have sensitive skin, test a small amount on your wrist first. Stop using the product if irritation occurs. The full ingredient list is on each product page.

Returns & Refunds

Q: What is your return policy?
You can return unopened, unused and sealed products in their original packaging within 14 days of delivery. For hygiene reasons, opened or used fragrances and cosmetics cannot be returned unless they are faulty, damaged or not what you ordered. See our Refund Policy.

Q: How long does a refund take?
Approved refunds are issued within 7 business days of us receiving your return. Card refunds may take longer to appear on your statement. Tabby refunds are handled through Tabby.

Contact & Support

Q: How can I contact ICANDY Beauty?
Email: info@icandybeauty.ae (Sunday to Thursday, 9 am to 6 pm GST; we reply within 24 business hours)
WhatsApp: +971 56 473 4427
Instagram: @candyfuzz.global
Phone: +971 4 328 4593

Q: Do you have a physical store?
ICANDY is currently an online-only brand. Follow us on Instagram for pop-up events and news.

ICANDY is the sweet side of being you.

With sparkle. With laziness. With pimples or without. There are no rules here, only moods.

We believe self-care shouldn't feel like a performance. It's not about being perfect, always productive, or having it all together. It's about small rituals that can shift your day even on the lazy ones. Even in the chaos.

ICANDY exists to redefine self-care as something light, fun, and rule-free. We create affordable, collectible experiences and products with personality made to match your phases and transform your mood: a quick spritz before you go out, a scent after your shower, a little boost just because.

Self-care can be messy, colorful, and funny. And we're in this together in the glitter and the chaos because taking care of yourself isn't about perfection. It's about enjoying who you are, your way.

Mood Alchemy

Scent as a ritual that transforms your mood even on lazy days.

Radical Wellbeing

Scent as a ritual that transforms your mood even on lazy days.

Pop Playfullness

A bold, playful universe with ironic, feel-good humor.

Follow us at

Instagram & Tiktok.

Come for the glow. Stay for the chaos. Get mood rituals, drops, and daily chaos-to-glow inspo.